Customer Service Charter

Our Vision is:

Connecting active, growing, learning communities through library services.

Our commitment to you:

Professional and Courteous Treatment

We will be positive and helpful; you can expect individual attention when you require our assistance

Accessibility

You can have access to a wide range and network of library resources through our branch library collections and other libraries, nationally and internationally

Our website, which includes our catalogue and publicly available electronic databases, is generally available 24 hours a day, 7 days per week.

Confidentiality

Central Highlands Regional Library Corporation ensures confidentiality of personal user information in accordance with the Privacy Act 1998 and the Information Privacy Act 2000, unless otherwise required by law.

Diverse Library Collection

We will provide a diverse range of library materials relevant to library users.

Knowledgeable Staff

Our library services will be delivered in a pleasant and courteous manner by professional and trained staff.

Up to date Technology

We will endeavour to make use of new developments in technology to facilitate better service delivery.

Library Premises

We will provide comfortable and well maintained libraries which offer a pleasant and welcoming environment.

Feedback

Feedback from our users is appreciated. We gain feedback formally through our Annual Customer Satisfaction Survey and the Best Value Process. We also invite feedback through our website or directly.

Your Obligations:

Be considerate of other library users and take care of library materials.

Enjoy using your library.

Tell us about what you want.

Let us know whenever you have a problem with our service.

Please make yourself aware of the Central Highlands Regional Library Corporation conditions of membership.